1.1 Business Analysis Knowledge
1.1.1 Chapter 1: Business Analysis and the BA professional
- 1.2 general awareness: Understands what business analysis is
- 1.3 General Awareness: Understands who a business Analysis professional is
1.1.2 Chapter 2 Business Analysis Key Concepts
- 2.1 general awareness: Understands the business analysis core concept model
- 2.2 general awareness: Understands key terms
- 2.3 General Awareness: Understands requirements classification schema
- 2.4 general awareness: understands stakeholders
- 2.5 general awareness: understand requirements and designs
1.1.3 Chapter 9: Underlying Competencies
- 9.1 General Awareness: Understands analytical thinking and problem solving
- 9.2 General Awareness: Understands behavioural characteristics
- 9.3 General Awareness: Understands business knowledge
- 9.4 General Awareness: Understands communication skills
- 9.5 General Awareness: Understands interaction skills
- 9.6 General Awareness: Understands tools and technology
1.2 Business Analysis Planning and monitoring (Chapter 3)
1.2.1 Plan Business Analysis Approach
- 3.1.4.1 Practical Knowledge: Follows Rules in business analysis approach selection
- 3.1.4.2 General Awareness: Understands levels of business analysis formality
- 3.1.4.3 General Awareness: Understands business analysis activities
- 3.1.4.4. General Awareness: Understands the timing of business analysis work
- 3.1.4.5 General Awareness: Understands assessing complexity, size, and risk factor
- 3.1.4.6 Practical Knowledge: Follows Rules to gain stakeholder understanding and agreement
1.2.1.1.1.1 Key behaviours include:
- Methodology Knowledge: Recognize the need to demonstrate capability in multiple analysis methodologies.
- Verbal & Non-Verbal Communication: Recognize the need to adapt communication style to the needs of the situation and the individual.
- Listening: Recognize the need to use active listening and discovery skills to understand “real” issues/needs and build chemistry.
1.2.2 Plan Stakeholder Engagement
- 3.2.4.1 General Awareness: Understands stakeholder analysis.
- 3.2.4.2 General Awareness: Basic knowledge of stakeholder collaboration.
- 3.2.4.3 General Awareness: Basic knowledge of identifying stakeholder communication needs.
1.2.2.1.1.1 Key behaviours include:
- Systems Thinking: Recognize the need to leverage holistic view of people, processes and technology to understand the enterprise.
- Organization Knowledge: Recognize the need to demonstrate an understanding of the organization’s nuances and how to get things done.
- Listening: Recognize the need to use active listening and discovery skills to understand “real” issues/needs and build chemistry.
1.2.3 Plan business Analysis Governance
- 3.3.4.1 Practical Knowledge: Follows rules in identifying an effective decision-making process.
- 3.3.4.2 General Awareness: Understands change control processes.
- 3.3.4.3 General Awareness: Basic knowledge of an effective prioritization process.
- 3.3.4.4 Practical Knowledge: Follows rules to plan an effective approval process.
1.2.3.1.1.1 Key behaviours include:
Decision Making: Recognize the need to make and help others make the best decision based on appropriate criteria, such as:
- business need,
- opportunities,
- risk,
- compliance, and
- ability to achieve the desired outcome.
Organization Knowledge: Recognize the need to demonstrate an understanding of the organization’s nuances and how to get things done.
Methodology Knowledge: Recognize the need to demonstrate capability in multiple analysis methodologies.
1.2.4 Plan Business Analysis Information Management
- 3.4.4.1 General Awareness: Understands how to organize business analysis information.
- 3.4.4.2 General Awareness: Basic knowledge of appropriate level of abstraction.
- 3.4.4.3 General Awareness: Understands traceability.
- 3.4.4.4 General Awareness: Basic knowledge of planning for requirements reuse.
- 3.4.4.5 Practical Knowledge: Follows rules to store and access business analysis information.
- 3.4.4.6 General Awareness: Basic knowledge on attributes for requirements and design management.
1.2.4.1.1.1 Key behaviours include:
- Organization Knowledge: Recognize the need to demonstrate an understanding of the organization’s nuances and how to get things done.
- Methodology Knowledge: Recognize the need to demonstrate capability in multiple analysis methodologies.
- Business Analysis Tools & Technology: Recognize the need to leverage appropriate business analysis tools.
1.2.5 Identify Business Analysis Performance Improvements
- 3.5.4.1 General Awareness: Understands reports on business analysis performance.
- 3.5.4.2 General Awareness: Basic knowledge of identifying business analysis performance measures.
- 3.5.4.3 General Awareness: Basic knowledge of assessing business analysis performance measures.
- 3.5.4.4 General Awareness: Basic knowledge of recommending business analysis performance improvements.
1.2.5.1.1.1 Key behaviours include:
- Creative Thinking: Recognize the need to think creatively and help others to think creatively to identify innovative solutions.
- Learning: Recognize the need to demonstrate an ability to learn quickly and willingly.
- Adaptability: Recognize the need to adapt to and embrace changing situations as an opportunity, rather than an obstacle.
1.3 Elicitation and Collaboration (Chapter 4)
1.3.1 Prepare for Elicitation
- 4.1.4.1 General Awareness: Understands elicitation scope
- 4.1.4.2 General Awareness: Understands selecting appropriate elicitation techniques
- 4.1.4.3 Practical Knowledge: Follows Rules to set up logistics for elicitation activities
- 4.1.4.4 General Awareness: Understands preparing supporting elicitation materials
- 4.1.4.5 General Awareness: Understands stakeholder preparation for elicitation activities
1.3.1.1.1.1 Key behaviours include:
- Learning: Recognize the need to demonstrate an ability to learn quickly and willingly.
- Organization & Time Management: Recognize the need to organize activities and manage time efficiently to adhere to commitments and changing priorities.
- Adaptability: Recognize the need to adapt to and embrace changing situations as an opportunity, rather than an obstacle.
- Teaching: Recognize the need to teach and ensure comprehension of new concepts.
1.3.2 Conduct Elicitation
- 4.2.4.1 General Awareness: Understands guiding the elicitation activity
- 4.2.4.2 Practical Knowledge: Follows rules to capture the outcomes of the elicitation activity.
1.3.2.1.1.1 Key behaviours include:
- Conceptual Thinking: Recognize the need to put the pieces together.
- Adaptability: Recognize the need to adapt to and embrace changing situations as an opportunity, rather than an obstacle.
- Verbal & Non-Verbal Communication: Recognize the need to adapt communication style to the needs of the situation and the individual.
- Listening: Recognize the need to use active listening and discovery skills to understand “real” issues/needs and build chemistry.
- Facilitation: Recognize the need to use facilitation skills to encourage participation from all attendees.
1.3.3 Confirm Elicitation Results
- 4.3.4.1 General Awareness: Understands comparing elicitation results against source information.
- 4.3.4.2 General awareness: Understands comparing elicitation results against other elicitation results.
1.3.3.1.1.1 Key behaviours include:
Decision Making: Recognize the need to make and help others make the best decision based on appropriate criteria, such as:
- business need,
- opportunities,
- risk,
- compliance, and
- ability to achieve the desired outcome.
Leadership & Influencing: Recognize the need to influence others to drive action.
Negotiation & Conflict Resolution: Recognize the need to resolve conflicts and negotiate to reach agreements.
1.3.4 Communicate Business Analysis Information
- 4.4.4.1 General Awareness: Understands determining objectives and format of communication.
- 4.4.4.2 General Awareness: Understands communicating the appropriate level of detail.
1.3.4.1.1.1 Key behaviours include:
- Verbal & Non-Verbal Communication: Recognize the need to adapt my communication style to the needs of the situation and the individual.
- Written Communication: Recognize the need to demonstrate well prepared, stakeholder-focused written communication.
- Listening: Recognize the need to use active listening and discovery skills to understand “real” issues/needs and build chemistry.
1.3.5 Manage Stakeholder Collaboration
- 4.5.4.1 General Awareness: Understands gaining stakeholder agreement.
- 4.5.4.2 General Awareness: Understands monitoring stakeholder engagement.
- 4.5.4.3 General Awareness: Understands collaborative stakeholder relationships.
1.3.5.1.1.1 Key behaviours include:
- Organization & Time Management: Recognize the need to organize activities and manage time efficiently to adhere to commitments and changing priorities.
- Adaptability: Recognize the need to adapt to embrace changing situations as an opportunity, rather than an obstacle.
- Teamwork: Recognize the need to foster a collaborative working environment.
- Negotiation & Conflict Resolution: Recognize the need to resolve conflicts and negotiate to obtain agreement.
1.4 Requirements life cycle management (Chapter 5)
1.4.1 Trace Requirements
- 5.1.4.1 General Awareness: Understands considering value and relationships while tracing requirements.
- 5.1.4.2 General Awareness: Understands identifying the relationships to track to effectively manage traceability.
- 5.1.4.3 Practical Knowledge: Follows rules to determine appropriate traceability repository.
1.4.1.1.1.1 Key behaviours include:
- Conceptual Thinking: Recognize the need to put the pieces together.
- Methodology Knowledge: Recognize the need to demonstrate capability in multiple analysis methodologies.
- Business Analysis Tools & Technology: Recognize the need to leverage appropriate business analysis tools.
1.4.2 Maintain Requirements
- 5.2.4.1 General Awareness: Basic knowledge of maintaining requirement and design information.
- 5.2.4.2 General Awareness: Basic knowledge of managing attributes.
- 5.2.4.3 General Awareness: Basic knowledge of managing requirements for long-term reuse.
1.4.2.1.1.1 Key behaviours include:
- Systems Thinking: Recognize the need to leverage holistic view of people, processes and technology to understand the enterprise.
- Organization Knowledge: Recognize the need to demonstrate an understanding of the organization’s nuances and how to get things done.
- Business Analysis Tools & Technology: Recognize the need to leverage appropriate business analysis tools.
1.4.3 Prioritise Requirements
- 5.3.4.1 General Awareness: Understands determining the appropriate basis for prioritizing requirements.
- 5.3.4.2 General Awareness: Basic knowledge of guiding stakeholders through prioritization changes.
- 5.3.4.3 General Awareness: Basic knowledge of prioritizing new information.
1.4.3.1.1.1 Key behaviours include:
Decision Making: Recognize the need to make and help others make the best decision based on appropriate criteria, such as:
- business need,
- opportunities,
- risk,
- compliance, and
- ability to achieve the desired outcome.
Business Acumen & Industry Knowledge: Recognize the need to demonstrate the ability to incorporate business and industry knowledge into work.
Negotiation & Conflict Resolution: Recognize the need to resolve conflicts and negotiate to reach agreements.
1.4.4 Assess Requirements Changes
- 5.4.4.1 General Awareness: Understands assessing the formality of the assessment process.
- 5.4.4.2 General Awareness: Basic knowledge of completing impact analysis activities.
- 5.4.4.3 General Awareness: Basic knowledge of guiding impact resolution activities.
1.4.4.1.1.1 Key behaviours include:
Decision Making: Recognize the need to make and help others make the best decision based on appropriate criteria, such as:
- business need,
- opportunities,
- risk,
- compliance, and
- ability to achieve the desired outcome.
Systems Thinking: Recognize the need to leverage holistic view of people, processes and technology to understand the enterprise.
Organization Knowledge: Recognize the need to demonstrate an understanding of the organization’s nuances and how to get things done.
1.4.5 Approve Requirements
- 5.5.4.1 General Awareness: Understands stakeholder roles and authority levels.
- 5.5.4.2 General Awareness: Understands managing conflicts and resolving issues.
- 5.5.4.3 General Awareness: Understands using appropriate methods to gain consensus about key business analysis information.
- 5.5.4.4 Practical Knowledge: Follows rules for tracking and communicating approval decisions.
1.4.5.1.1.1 Key behaviours include:
- Verbal & Non-Verbal Communication: Recognize the need to adapt communication style to the needs of the situation and the individual.
- Listening: Recognize the need to use active listening and discovery skills to understand “real” issues/needs and build chemistry.
- Negotiation & Conflict Resolution: Recognize the need to resolve conflicts and negotiate to reach agreements.
1.5 Requirements analysis and design definition (Chapter 7)
1.5.1 Specify and Model Requirements
- 7.1.4.1 General Awareness: Understands modeling requirements and designs.
- 7.1.4.2 General Awareness: Understands analyzing requirements and designs.
- 7.1.4.3 General Awareness: Understands identifying information for requirements and designs.
- 7.1.4.4 General Awareness: Understands developing the appropriate level of abstraction to meet various needs.
1.5.1.1.1.1 Key behaviours include:
- Learning: Recognize the need to demonstrate an ability to learn quickly and willingly.
- Visual Thinking: Recognize the need to communicate complex concepts and data as understandable.
- Written Communication: Recognize the need to demonstrate well prepared, stakeholder-focused written communication.
1.5.2 Verify Requirements
- 7.2.4.1 General Awareness: Understands applying the characteristics of requirements and designs quality.
- 7.2.4.2 General Awareness: Understands performing verification activities throughout the work.
- 7.2.4.3 Practical Knowledge: Follows rules using appropriate checklists for quality control.
1.5.2.1.1.1 Key behaviours include:
Decision Making: Recognize the need to make and help others make the best decision based on appropriate criteria, such as:
- business need,
- opportunities,
- risk,
- compliance, and
- ability to achieve the desired outcome.
Organization Knowledge: Recognize the need to demonstrate an understanding of the organization’s nuances and how to get things done.
Methodology Knowledge: Recognize the need to demonstrate capability in multiple analysis methodologies.
1.5.3 Validate Requirements
- 7.3.4.1 General Awareness: Basic knowledge of identifying assumptions in order to manage risks.
- 7.3.4.2 General Awareness: Basic knowledge of defining measurable evaluation criteria to assess the success of the change.
- 7.3.4.3 General Awareness: Basic knowledge of evaluating alignment with solution scope to support value delivery.
1.5.3.1.1.1 Key behaviours include:
- Systems Thinking: Recognize the need to leverage holistic view of people, processes and technology to understand the enterprise.
- Organization Knowledge: Recognize the need to demonstrate an understanding of the organization’s nuances and how to get things done.
- Methodology Knowledge: Recognize the need to demonstrate capability in multiple analysis methodologies.
1.5.4 Define Requirements Architecture
- 7.4.4.1 General Awareness: Basic knowledge of using requirements viewpoints and views effectively.
- 7.4.4.2 General Awareness: Basic knowledge of leveraging templates to develop the solution architecture.
- 7.4.4.3 General Awareness: Understands ensuring the set of requirements is complete
- 7.4.4.4 General Awareness: Understands ensuring requirements relate to each other by identifying requirements relationships.
- 7.4.4.5 General Awareness: Understands defining the business analysis information architecture.
1.5.4.1.1.1 Key behaviours include:
- Problem Solving: Recognize need to use a structured approach to problem solving.
- Conceptual Thinking: Recognize the need to put the pieces together.
- Methodology Knowledge: Recognize the need to demonstrate capability in multiple analysis methodologies.
1.5.5 Define Design Options
- 7.5.4.1 General Awareness: Understands identifying appropriate solution approaches.
- 7.5.4.2 General Awareness: Understands identifying improvement opportunities.
- 7.5.4.3 General Awareness: Understands allocating requirements to solution components and releases.
- 7.5.4.4 General Awareness: Understands developing design options aligned with the desired future state.
1.5.5.1.1.1 Key behaviours include:
- Systems Thinking: Recognize the need to leverage holistic view of people, processes and technology to understand the enterprise.
- Conceptual Thinking: Recognize the need to put the pieces together.
- Organization Knowledge: Recognize the need to demonstrate an understanding of the organization’s nuances and how to get things done.
1.5.6 Analyse potential Value and Recommend Solution
- 7.6.4.1 General Awareness: Understands identifying the expected benefits of a potential solution.
- 7.6.4.2. General Awareness: Understands identifying the costs associated with a potential solution.
- 7.6.4.3 General Awareness: Basic knowledge of determining the value of a solution to key stakeholders.
- 7.6.4.4 General Awareness: Basic knowledge of assessing design options and recommending the appropriate solution.
1.5.6.1.1.1 Key behaviours include:
Decision Making: Recognize the need to make and help others make the best decision based on appropriate criteria, such as:
- business need,
- opportunities,
- risk,
- compliance, and
- ability to achieve the desired outcome.
Systems Thinking: Recognize the need to leverage holistic view of people, processes and technology to understand the enterprise.
Solution Knowledge: Recognize the need to leverage an understanding of the organization to identify the most effective means of implementing a change.